Enabling Advisors to Serve Aging Clients and Multigenerational Families with Suzanne Schmitt

This week, Jack Sharry talks with Suzanne Schmitt, Managing Director at Next Chapter. Suzanne brings a wealth of knowledge from her extensive career at firms such as Fidelity Investments, New York Life Insurance, Prudential Financial, and Lincoln Financial. At Next Chapter, Suzanne reframed and realigned needs to outcomes that benefited advisors and three generations of clients and their families. Today, she leads the NextGen engagement and growth strategies.

Suzanne talks with Jack about the implications of aging and its impact on consumers, advisors, and the industry as a whole. She shares key findings from Next Chapter's advisor study, which highlights the industry's need to better prepare advisors to navigate complex family dynamics, health events, caregiving challenges, and solo aging.

In this episode:

(00:00) - Intro

(01:49) - Suzanne's career background

(04:04) - Next Chapter's advisor study

(05:44) - Key findings from Next Chapter's advisor study

(08:54) - How Next Chapter addresses the aging population issue

(12:50) - Helping advisors connect with families during moments that matter

(18:11) - Age and gender weighted revenue